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Frequently Asked Questions - About Our Website

Q ~ Why can't I access my 'user-only' features or content?
If you are having any 'user account' issues with the website, I recommend you check out this FAQ PDF (click).
 
Sometimes people think they are logged in when they are not, because the website (as a security feature) automatically logs people out if they are inactive.  
 
The problem is that most browsers don't update automatically.  
Most browsers pull content from pages 'cashed' (stored) in the computer, to speed up internet surfing, and those cashed pages don't show the actual logged out status so it LOOKS like you are still logged in, when you are logged out.
 
If having troubles accessing 'user-only' features of the website, just log out and log back in and it should clear up.
Q ~ Why do you need 'shipping information' for downloads?
That's a good question.  Two reasons pop to mind:
 
1. PayPal requires at least some limited information to be able to confirm that the transaction is being done legitimately.
 
2. Our eStore is set up to handle both downloads and physical product, so the order form does ask for more information than is needed for just a download.  Changing that requires programming which costs money and we are spending our money on what, to us, seems like higher priorities (which you will see as the website and our products continue to develop). 
 
Rest assured that your information is state-of-art protected and we do NOT lend, sell or in any way distribute our customer's data.
Q ~ What is your cookie used for?

A cookie is a piece of information from our website that is stored in your web browser's 'cookie' settings.

This information allows the site to retain your choices (like shopping cart and user options) as you browse between site pages in a 'logged in' state.  

When you log in, a unique, random code is generated by our website and sent to your web browser to be stored as a cookie.  Whenever you go to a new page on our site the web browser sends that code back to our server so we know it is still your browser that is accessing the page.  If no cookie is sent to us with the page request, the server has to assume it is a non-logged-in user trying to access the page, and will say 'Access Denied' (unless the page is available to everyone).

This security is obviously important when visiting a page such as your order history or user account settings.

Still have questions?  Concerns?  Contact Us.
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